At KoffeeCat Designs, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return policy below for information on returns, exchanges, and refunds.

Eligibility

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging.

Returns are typically accepted within 30 days from the date of delivery. After this period, we may not be able to process your return.

Non-Returnable Items

The following items are non-returnable:

• Stickers
• Personalized or customized products
• Digital downloads
• Gift cards

While these items are non-returnable, please contact us if you have any issues with these products.

Initiating a Return

To initiate a return, please contact us at koffeecatdesigns@gmail.com. We will provide you with instructions on how to proceed with your return.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow a few business days for the refund to reflect in your account.

Exchanges

If you received a defective or damaged item, we will be happy to exchange it for the same item. Please contact us to initiate an exchange.

Contact Information

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at koffeecatdesigns@gmail.com or using the Contact Me page.

Updates to the Return Policy

KoffeeCat Designs reserves the right to modify or update this Return Policy at any time. Any changes will be reflected on this page, so we encourage you to review it periodically.

 

Last Updated: October 29, 2023